Diligence comes first.
No engagement starts with building. It starts with an audit of where the business’s knowledge actually lives, which decisions route through the owner, and what would break in the owner’s absence. The audit produces a map: everything the business knows that needs writing down, what the team needs in order to use it, and the order to build them in. We call the first the record and the second its tools. The map is the business’s to keep, and an owner can stop there.